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Privacy Policy

Last updated:11 June 2026

At Trimlock Services, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, or use our fencing services.

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the "Data Controller".

 

 

1. Contact Details

  • Full Name of Legal Entity: Trimlock Services Ltd

  • Company Registration Number 08453633

  • Email Address: info@trimlock.co.uk

  • Postal Address: 214 Northwood Road, Harefield, Middlesex UB9 6PT

  • Telephone Number: 01895 824188

 

 

2. The Types of Personal Data We Collect

We may collect, use, and store different kinds of personal data about you, including:

  • Identity Data: First name, last name, and title.

  • Contact Data: Billing address, installation address, email address, and telephone numbers.

  • Financial Data: Bank account and payment card details (processed securely via our payment providers).

  • Transaction Data: Details about payments to and from you, and details of fencing products and services you purchased from us.

  • Technical Data: Internet protocol (IP) address, browser type, and time zone setting when you browse our website.

 

 

3. How We Get Your Personal Data and Why We Have It

Most of the personal data we process is provided to us directly by you for one of the following reasons:

  • You filled out a "Request a Quote" or contact form on our website.

  • You contacted us via phone, email, or social media.

  • You placed an order for fencing installations, repairs, or materials.
     

Under the UK GDPR, the lawful bases we rely on for processing this information are:

  • Contractual Necessity: We need your data to provide a quote, deliver fencing materials, or complete your fencing installation.

  • Legitimate Interests: We use your data to run our business smoothly, respond to your customer service enquiries, and improve our website performance.

  • Legal Obligation: We may keep financial records to comply with UK tax laws (HMRC).

 

 

4. How We Share Your Personal Data

We do not sell, rent, or trade your data with third parties for marketing purposes. We only share your data with trusted partners to run our business, including:

  • Subcontractors: Professional fence installers or laborers working directly on our behalf.

  • Suppliers: Delivery drivers or timber merchants who deliver fencing panels, posts, or gates directly to your property.

  • Professional Advisers: Our accountants, insurers, and software providers (e.g., website hosts or email services).

  • Legal Authorities: Regulatory bodies or law enforcement if required by UK law.

 

 

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

  • Quotes: If you request a quote but do not proceed, we delete your details after 12 months.

  • Customers: If we install a fence for you, we retain your transaction and contact records for 7 years minimum to comply with UK financial and tax retention regulations.

 

 

6. Data Security

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorised way. We restrict access to your data only to employees, contractors, and suppliers who have a business need to know.

 

 

7. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse and allows us to improve our site.
 

We use the following categories of cookies:
Strictly Necessary Cookies: Required for the operation of our website (e.g., website security or contact forms).
Analytical/Performance Cookies: These allow us to recognise and count visitors (like Google Analytics). This helps us see how visitors move around our site so we can improve how it works.
Targeting/Marketing Cookies: These record your visit, the pages you looked at, and the links you followed. We may use this to make our website or advertising more relevant to your fencing interests.
 

You can manage your cookie preferences at any time using our website's cookie consent banner, or by adjusting your browser settings to block all cookies.
 

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8. Your Legal Rights

Under UK data protection law, you have rights regarding your personal information, including:

  • Right of Access: You can ask us for copies of your personal data.

  • Right to Rectification: You can ask us to correct information you think is inaccurate or incomplete.

  • Right to Erasure: You can ask us to erase your personal data in certain circumstances.

  • Right to Restriction: You can ask us to restrict the processing of your data.

  • Right to Object: You can object to us processing your data (e.g., opting out of marketing emails).

If you wish to exercise any of these rights, please contact us using the details listed in Section 1.

 

 

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us directly at info@trimlock.co.uk
 

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

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